Reservations/Deposit/Full Payments

Reservation should be made through Pulau Sipadan Resort & Tours Sdn Bhd and appointed travel agents office at least sixty (60) days in advance. A non-refundable deposit of RM700/person is payable upon confirmation of diving & stay or accommodation package. Full payment must be made at least thirty (30) days before arrival date.

Late Bookings

Late bookings in less than (30) days will be accepted subject to availability of accommodation.All late booking request should accompany full payment in advance.

Extension Stay

Extension Night Stay is permitted subject to accommodation availability.

Cancellation Charges/Refund

After commencement of service, no refund, in part or full, will be given for services included in the package programme which have not been utilised, in the event of cancellation after deposit and full payment, the following will apply:

An administration fee of 3% and bank charges must be added to the following cancellation charges.

a) From 29-16 days before arrival in Sabah � 30% of the trip�s full price forfeited.

b) From 14 days to arrival date in Sabah � 50% of the trip�s full price forfeited.

c) From 7 days to arrival date in Sabah � 75% of the trip�s full price forfeited.

d) "No show" by customer - 100% of the trip's full price forfeited.

Mode of Payment

1.) CREDIT CARD/CHARGE CARD (we prefer MasterCard or Visa) Please request a Credit Card FORM from our Office by email or fax. A duly signed and completed form should be faxed back to 6-089-763563.

2.) BANK TRANSFER (Bank draft or Telegraphic Transfer / Online Transfer) Please Fax us a copy of the transaction made.

Our Bank information is as follows

Bank: HSBC Bank Malaysia Berhad
Address: Jalan Persatuan, Fajar Complex,
91000 Tawau, Sabah, Malaysia

Account No: 396-144420-001
Account Name: PULAU SIPADAN RESORT & TOURS SDN BHD
Bank Swift Code: Please request them from our office